Office Policies

Office Policies

Appointment Policy

Our offices aim to schedule appointments at your convenience and when time is available.

Preschool and school-aged children should be seen in the morning because they are fresher and we can work more slowly with the child for their comfort. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.

Missed Appointment Policy

At Kids Care Dental and Orthodontics, we pride ourselves on offering personalized care for each kiddo, with appointment times specifically reserved for them.
While we understand that emergencies sometimes arise, we ask that if your kiddo is unable to attend their next appointment, please call our office at least (24) hours in advance.

Policy details:

• First No-Show or Late Cancellation: If an appointment is missed or canceled with less than 24 hours’ notice, it will be recorded in the patient’s file. There will be no fee for the first missed appointment.
• Subsequent No-Shows or Late Cancellations: For the second consecutive missed appointment, a $50.00 missed appointment fee will be charged.
• Family cancellations: If multiple siblings are scheduled for the same day the entire family misses a second consecutive appointment, the family will be charged a total of $50. The $50 fee will cover the entire family, and it will not apply to each individual family member.
• Your adherence to this policy allows us to efficiently manage our schedule and serve our community better.

Credit Card on File Policy

At Kids Care Dental & Orthodontics, we are committed to providing excellent patient experiences. We’re thrilled to announce a new, convenient payment policy.
All patients are now required to securely store their credit, debit, or HSA (Health Savings Accounts) card on file.
By taking advantage of this new feature, you’ll enjoy the ease and convenience of streamlined payments, making it simpler than ever to manage your child’s dental care.

Process:

• You will be notified via our Pearly payment platform with an email and/or text that an outstanding balance will be charged to your credit card on file before your card is charged.
• Notification will be given for the opportunity to call or email with questions to avoid automatic payment. You may, at any time, provide alternative payment options prior to the automatic charge date.
• If no contact is made and/or payment is received, the credit card on file will be charged for any outstanding balance.

This new policy is all part of our commitment to making your experience as smooth and stress-free as possible. Our staff is happy to speak with you about your account at any time. Please send an email to billinginquiries@kidscaredental.com or call our Billing Dept. at 916-570-1500.

Financial Policy

Payment for services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget and gives your kiddo the best possible care. We accept cash, personal checks, debit cards, and most major credit cards.

Other Important Information for Your Visit

We invite all parents to stay with your kiddo during treatment. We want every child to feel as comfortable as possible and sometimes having mom or dad nearby can be a great help. For the safety and privacy of all patients, other children who are not being treated should remain in the reception room with a supervising adult.